Returns & Exchanges
We take great care in delivering our products seamlessly while maintaining the highest quality standards.
We are open to extending full refund or re-fulfilling your order only for fulfillment errors such as incorrectly shipped or missing items or if the item(s) has a genuine quality/manufacturing defect. Damages due to neglect, improper usage or application will not be covered under our returns policy.
To return or exchange a product or report a damage in transit please email us at firstname.lastname@example.org with your order number, date of transaction, delivery address and image of the wrongfully delivered or defective item.
Our customer care team will look into the issue and revert back within 72 working hours.
Given the nature of our products, we reserve the sole discretion to provide the resolution to any situation as we deem fit. Each return or exchange request is handled on a case by case basis and we request you to get in touch with our team for prompt resolution.
No refunds would be given if the customer has provided wrong or incomplete shipping address, there are 3 failed delivery attempts by our shipping agency and/or the package is refused by the recipient. In addition, products bought online cannot be exchanged or returned in our studio, store, exhibition etc.
Disclaimer:All policies are subject to change without prior notice. In case of any conflict Terms & Conditions Policy would prevail.